Contact Top Rummy

Reach us

Got a question about your Top Rummy rummy app account, a tournament entry, or a cash withdrawal via PhonePe, GPay, or BHIM? We are here to help. Choose the channel that suits you best, in-app chat connects you instantly, while email suits detailed queries such as KYC document submissions or bonus credit disputes.

Contact us

Email: [email protected], replies within 24 hours.
In-app chat: Automated bot active 24/7; live human agents available Monday to Sunday, 9:00 AM to 9:00 PM IST.

For the fastest resolution, include your registered mobile number and a brief description when you write to us.

Office hours

Our support schedule ensures you always know when to expect a live response.

• Automated in-app chat: Available 24 hours a day, 7 days a week. The bot handles common queries, chip balance checks, game rules, withdrawal status, instantly, at any hour.
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST. Agents handle complex issues such as failed UPI transactions on PhonePe or GPay, KYC rejections, and gameplay disputes.
• Email support: Responses within 24 hours. Emails sent after 9:00 PM IST are addressed by agents from 9:00 AM the following morning.

Online-only support

Top Rummy is a 100% digital rummy app, there is no physical office, walk-in centre, retail outlet, or postal address anywhere in India. All player support is delivered through two online channels: in-app chat and email.

How to reach support in three steps

1. Open the Top Rummy rummy app and tap Help & Support in the menu.
2. Type your query in the chat widget. The automated bot resolves most issues, chip balance, promo codes, withdrawal status, in under 2 minutes.
3. For complex cases such as a disputed GPay or BHIM withdrawal, escalate to a live agent (available 9:00 AM to 9:00 PM IST) or email [email protected] with your transaction ID and a screenshot.

Every conversation is logged, so follow-up is seamless and fast.